I was in the middle of Skype conversation this afternoon when something crashed against my balcony door. A lot of commotion followed and I saw a frantic fledgling blackbird attempting to fly through the glass door. The parents were trying to feed it but the little one kept crashing into the door. I was aware that it is easy to cause harm while trying to help and had no idea of what the proper protocol was. When I googled it I got to this amazing website which listed people who volunteered their knowledge and experience to help in situations like this all across the country. I have phoned one of the numbers listed as bird advice and got through to somebody who very calmly instructed me how to help the creature. It was so nice to talk to somebody who knew what they were talking about and was able to advise. I was quite stressed at that stage fearing for the little birds safety as it kept crashing against the door.